Last updated: 6 February 2026
These terms apply when you book a service with Apex Professional Pest Management (ABN 34 184 793 464, NSW Pest Management Licence 5209661) or use this website. By booking a service, you agree to these terms. Nothing in these terms limits your rights under the Australian Consumer Law.
Package prices on our website include GST unless stated otherwise (for example, some commercial offers are shown plus GST). Quotes are based on the information you give us about the property and the pest problem, and are valid for 1 month from the date of the quote. If the property or problem is materially different on the day, we will discuss any change in price with you before starting work.
Special offers are available for the period shown on the offer (for example, our Spring Specials are valid until 30 November 2026). Offers cannot be combined with other discounts unless we say so.
A booking request made through our website is not confirmed until we contact you to confirm the date and time. Please make sure someone can give us access to all areas to be treated, including the roof void, sub-floor, garage and yard where applicable.
If you need to cancel or change your booking, please give us at least 48 hours' notice. Cancellations with less than 48 hours' notice may incur a $150.00 cancellation fee. We may need to reschedule because of weather, safety concerns or other circumstances outside our control. If so, we will contact you as soon as possible to arrange a new time, and no fee applies.
Your technician will explain what to do before and after your treatment, such as keeping children and pets away from treated areas until they are dry, covering fish tanks and putting pet bowls away. Please tell us when booking if anyone in the home has allergies, asthma or is pregnant, so we can tailor the treatment. We may decline or stop work if we consider a site unsafe.
We accept direct bank transfer, all major credit and debit cards, and cash.
The warranty covers the pests listed for your service and applies as long as your technician's recommendations are followed. If covered pests return during the warranty period, contact us and we will arrange a follow-up service at no extra cost.
Our termite inspections are visual inspections of the readily accessible areas of the property on the day, supported by tools such as thermal imaging and moisture meters. We cannot see inside walls, under floor coverings or in areas that are concealed, obstructed or unsafe to access, so an inspection cannot guarantee that termites are not present or will not attack the property in future. We recommend inspections at least every 12 months, in line with Australian Standard AS 3660.2.
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or other laws that cannot be excluded.
To the extent permitted by law, and subject to section 9, we are not liable for loss or damage that is not caused by our failure to take reasonable care, or for indirect or consequential loss.
We aim to keep the information on this website accurate and up to date, but prices, offers and services may change. The content, images and logos on this website belong to Apex Professional Pest Management and may not be copied without our permission. Links to other websites are provided for convenience and we are not responsible for their content.
These terms are governed by the laws of New South Wales, Australia.
Apex Professional Pest Management
ABN 34 184 793 464
Phone: 0458 454 626
Email: stuart@apexpropest.com.au